E-Readiness Assesment dalam Menilai Tingkat Kesiapan Penggunaan Teknologi Informasi di Lingkungan Kementerian Agama Provinsi Jawa Barat


Salamatul Afiyah(1*), Siti Alia(2), Fitri Pebriani Wahyu(3)

(1) UIN Sunan Gunung Djati Bandung;, Indonesia
(2) UIN Sunan Gunung Djati Bandung;, Indonesia
(3) UIN Sunan Gunung Djati Bandung;, Indonesia
(*) Corresponding Author

Abstract


The purpose of this research is to determine the level of readiness or readiness of human resources and the
community as users / Users of the West Java Provincial Religious Affairs Office services towards the use of IT and
what is needed to improve and develop the existing level of readiness. These efforts can pave the way to integrate
services that were previously separate into a one-stop service that is easily accessible to the public with just one
account. This research uses the Mixed Method Research (MMR) MMR is a research method that brings together
two research approaches in one study, namely qualitative research and quantitative research. E-readiness or
readiness of officers in operating this online-based KUA service is mostly quite ready. Judging from the facilities
and infrastructure such as computers, printers, and IT devices, however, there needs to be more attention to KUAs
in rural environments that are often constrained by networks. In addition, there is a need for feature improvements
to be made in a short period of time. Most of the KUAs already have adequate facilities and infrastructure.
Meanwhile, in terms of the community, people tend to prefer to visit the office directly rather than having to register
online. This is because there are still many people who do not know about the existence of online-based applications
at the KUA and people who are not too technologically literate. So there needs to be an increase in socialization
efforts made to the community.

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DOI: https://doi.org/10.15575/jbpd.v4i1.43850

DOI (PDF): https://doi.org/10.15575/jbpd.v4i1.43850.g12357

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