Aplikasi Teknologi Informasi Dan Komunikasi Guna Meningkatkan Proses Bisnis Organisasi Publik

Aplikasi Teknologi Informasi Dan Komunikasi Guna Meningkatkan Proses Bisnis Organisasi Publik

Authors

  • Kristian Widya Wicaksono Parahyangan Catholic University & Tunghai University

DOI:

https://doi.org/10.15575/jpan.v12i2.9495

Keywords:

Business process, Information and Communication Technology, Public Organization

Abstract

This paper aims to provide consideration for various local governments in Indonesia as a public organization, reflected on the success story of the Surabaya City Local Government, to incorporating information and communication technology in the structuring of the business processes of its organization. It is believed to improve the pace of decision-making and the responsiveness of public agencies to the public needs and demands. The method utilized in this paper is a systematic literature review that synthesizes and compares findings from previous research to generate new knowledge. The data used are secondary data collected from a wide range of literature which analyzed and evaluated quantitatively. The findings of this study indicate that the use of information and communication technology has a substantial effect on enhancing and improving the structuring of business processes in public organizations, i.e. (1) opening up cross-unit access of public institutions to data and information at the same time; (2) speeding up and simplifying the decision-making process; and (3) streamlining the public service delivery.

Author Biography

Kristian Widya Wicaksono, Parahyangan Catholic University & Tunghai University

Kristian Widya Wicaksono is a lecturer in the public administration department at Parahyangan Catholic University, Indonesia. Currently, he is a Ph.D. candidate at the Department of Political Science, Tunghai

University, Taiwan. Previously he completed his undergraduate and master's education in the field of public administration at ParahyanganCatholic University. He was a fellowship researcher at TU Dortmund, Germany in 2010. The two books he wrote were Government Administration and Bureaucracy (2006) and Critical Analysis of Public Sector Administration and Management in Indonesia (2014). His research fields include restructuring public institutions, public management, and public policy. The author can be contacted at kristian.widya@unpar.ac.id

References

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Published

2020-12-10

Issue

Vol. 12 No. 2 (2020): Disrupsi Teknologi Dalam Pelayanan Publik di Indonesia

Section

Articles

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